Why can't I view an account or its content?

Start by checking that you are using the viewer for the content you want. A follower list, a Story, and a saved Highlight are different results.

Check the input and viewing range

• For Instagram viewers, enter a username, @username, or profile URL.
• For TikTok Viewer, enter the TikTok username.
• Make sure the profile and content are publicly accessible. Instagram viewers do not open private profiles.

These input and access requirements are described in the Instagram Story Viewer and TikTok Viewer instructions.

Choose the relevant content

Use Follower Viewer for account lists, Story Viewer for Stories, and Highlight Viewer for saved Highlights.

If only a limited preview appears, check the tool's EasyComment sign-in or credit prompt. A limited preview is different from a failed search.

The viewer shows the wrong kind of result

Check the selected content type. A profile can have saved Highlights without the Story you expected, and a follower list is different from an analytics history. Use Analytics when you need follower totals over time; the follower viewer does not provide exact follow dates or track unfollows.

Still unable to view it?

Contact EasyComment support and describe which tool and content you are trying to open, and what happens. Include the public username or URL, the approximate time, and any displayed message or screenshot. An empty or unavailable result alone does not establish the cause.