Get help with a payment or refund request

Email [email protected] about duplicate charges, a purchase that has not provided the expected credits or access, or a refund request.

Describe the payment issue

To help the team identify the purchase, include the following details if available:

• Your EasyComment account email.
• The purchase date, amount, and currency.
• The plan or credit pack you purchased.
• A receipt or transaction reference.
• What went wrong and what you would like the team to check.

For missing credits, describe the balance or access you expected and what your account currently shows. For a duplicate charge, identify the two charges you are asking about.

These details are suggestions, not a required submission checklist. Do not send passwords, verification codes, or full payment-card details.

Send the request

Open the email link and send the message from your email application. Opening the link alone does not send a request. You can also find official contact options on the Contact Us page.

Refunds and cancellation

The Terms and Conditions explain the refund policy and its exceptions. The team can help you understand how the policy applies to your purchase; a request does not guarantee a refund.

To stop future subscription renewals, see Manage your subscription. Cancelling a subscription and requesting a refund for an existing payment are separate actions.