Contact EasyComment support
Contact the team with the details needed to investigate a tool, account, or payment question.
Email [email protected] for help with EasyComment tools, account access, and payment questions.
Explain what you need help with
For a tool problem, include the tool's URL, what you tried, what you expected, and what actually happened. A displayed error or screenshot can help make the problem clear.
For an export, add the task ID if one is shown, the public input URL, the approximate time, and whether replies were included. See Troubleshoot an export for checks you can make first.
For account access, describe which sign-in option you selected and where the process stops. For billing, see Payment and refund help.
These are useful details to include, not mandatory fields. You can ask for help even if you cannot find a task ID or receipt.
Send your message
Open the email link, write your message, and send it from your email application. Opening the link alone does not send a request.
You can use this structure:
Tool or page: …
What I tried: …
Expected result: …
Actual result or error: …
Approximate time and task ID, if available: …
Do not include passwords, sign-in codes, or full payment-card details. Hide those details in screenshots as well.
Other official channels
The Contact Us page links to EasyComment on X and its Discord community. The homepage also has a Feedback entry for product suggestions.
Use email for account or payment details rather than posting them in a public discussion.